Privacy Policy

Kindly read through these terms & conditions that govern our visa application and other related services.

We shall refer to anyone that agrees to these contractual terms as client.

We shall acts as agent on behalf of our clients in the preparation of visa applications documents and other related services to the appropriate institutions. Note that QTB Travels will not in any way alter your documents and we shall not be responsible for any forged or fake documents submitted for visa application or other services we render.

Services shall be mutually understood by all parties in the terms of contractual agreement:

The official hours of operation are Mondays to Fridays between 9am and 5pm. Members of staff do not have any obligation to render services outside official work hours. Some of our services are rendered online which implies that payment can be made through our website. Clients should understand that some services rendered during this period might take more time than as expected.

Client shall be informed of application fee cost and other service charges before agreeing and signing this form.

Client shall be required to meet all application fee cost.

QTB Travels shall not be held responsible for costs (directly or consequential) incurred due to any delay arising from incomplete visa application form, inaccurate/false information or documentation provided, or as a result of circumstances outside our control.

QTB Travels reserves the right to return any passport without the requested visa if the passport or the documents provided do not comply with the requirements or if there is insufficient time to process the visa.

QTB Travels bears no responsibility for costs incurred by an applicant or any secondary applicants while waiting for a visa to be finalised by the immigration authorities. These costs may include but are not limited to cost of flights, rent of accommodation, and loss of earnings or any other costs.

QTB Travels will not be held responsible should the immigration authorities or any other third party change their rules, regulations or processing requirements if that change has a direct effect on the timeline for delivery. However, QTB Travels will use its best endeavours to minimise any delay or inconvenience caused in this respect.

QTB Travels is a private company and do not have authority to grant a visa of any kind. We cannot guarantee a positive result on a visa application. The final decision on all applications rests with the relevant organization responsible for issuing that result.

QTB Travels cannot influence any decision made by an immigration authority; any delay by an immigration authority in the issuing of a visa; or a decision to refuse to grant a visa.

QTB Travels cannot lodge a visa application until it has complete documentation and any subsequent documentation requested by QTB Travels from the applicant.

QTB Travels will use and rely on information provided by the clients in the provision of services to them. QTB Travels will not independently verify or assume responsibility for the accuracy or completeness of such information.

QTB Travels shall not be held responsible for any changes in immigration policy which affect the eligibility of a visa application at any stage while a visa application is being processed by the Immigration Authorities.

QTB Travels shall not be responsible to provide the relevant medical forms/vaccination cards to a client, should health examinations be required. Hence QTB Travels has no part in the process of carrying out these medicals or providing these medical results to the Immigration Authorities for further processing.

QTB Travels will not proceed with visa application services until payment has been made.

Our prices may need to be changed without prior notice as our prices are governed by exchange rates and changes in immigration costs.

As soon as payment is received, the client is deemed to have engaged the service of QTB Travels. Once the service has been provided to the client it cannot be returned. Where visa was denied, visa processing fees are non-refundable.

If, after requesting for visa application with QTB Travels you wish to withdraw the visa application and that application has not been submitted to the Immigration Authorities, 10% of the amount paid shall be deducted as assessment and/or administration fees.

Where an applicant fails to honour a scheduled appointment at the embassy, QTB Travels shall charge N20,000 (Twenty thousand naira) only as penalty and to secure subsequent appointment at the appropriate embassy.

QTB Travels reserves the right not to provide any service without the client agreeing to our terms and conditions as set out herein.

QTB Travels is entitled to include additional Terms & Conditions should the need arise. The request for lodgement of an application to QTB Travels by web, post, phone, email, constitutes agreement to these Terms & Conditions, including amendments thereto, by the customer.

QTB Travels will not be held responsible for any loss or damage caused by an embassy/consulate issuing an incorrect visa or incorrect details on a visa as this is out of our control.

QTB Travels shall not be held responsible under any circumstance, to compensate for any injury, accident, loss, damage or delay (whether directly or consequential), of any passports or travel documents by any third party courier/delivery company.

The firm is obliged to consult the client to confirm details of information in application processes and/or legal draft/service. The firm shall not be held responsible for any errors following the final confirmation from client. Formal documentation shall be provided to client for the confirmation of information.

The firm shall not be responsible for any concealment of material fact and/or misrepresentation of previous immigration history/status.